CONFIRMATION
Shortly after you place your order, you will receive a confirmation email from us. We recommend that you review your order and save your order confirmation in case you need to contact our customer service. Please let us know immediately if there is anything you do not agree with.
SUPPLIES
You will receive your delivery confirmation by email when we ship your order.
Within Sweden: stock items approx. 1-3 working days, special orders approx. 3-4 weeks.
Europe and rest of the world: stock items approx. 3-5 working days, special orders approx. 4-5 weeks.
Pick-up showroom: You will receive an email when your order is packed and ready for pick-up.
If the product you order is not in stock, the delivery time will be indicated on the product page or in your confirmation email. Normally the delivery time is between 3-4 weeks. These delivery times do not include any delays that may occur in delivery. We will inform you if the product will be available earlier than indicated. All deliveries are made by DHL and PostNord, you will be notified by sms/ via email when the order is ready to be shipped and as soon as your order is ready for pickup at your nearest DHL & PostNord pickup location. All shipments are fully insured by Emma Engelbrt AB until you as a customer have received the shipment. When you as a customer have picked up the shipment, you assume responsibility for the product/products. For shipments outside the European Union, the customer is responsible for any costs imposed on the shipment upon entry into the respective country, costs such as customs duties and payment of any VAT.
SHIPPING COSTS
Free shipping within Sweden. Within Europe, the shipping cost is SEK 190 and for the rest of the world SEK 290.
RETURNS, EXCHANGES AND OPEN PURCHASE
Our return policy is 14 days after the product has been delivered to your nearest DHL service point or, if you live outside Sweden, to you personally. Return of a product shall be made at Emma Engelbert AB's expense if it is within Sweden. By Emma Engelbert AB shall, if it is under our return policy, you be refunded what you paid for as soon as possible, but no later than within 30 days after the product.
Special orders are non-refundable (i.e. cannot be returned, exchanged or refunded),special orders are so-called customized products, custom fit products, products that are in any way customized according to the customer's own choice or wishes, e.g. choice of ring size, engraving, products that are modified or changed at the Customer's request before delivery.
Emma Engelbert AB pays for return delivery of the product within Sweden, returns from Europe / the rest of the world are paid by the customer. Products must be returned in original condition and cannot have been used. Products should be returned in original packaging. Be careful when testing the jewelry at home!
Return address:
Emma Engelbert AB
The match palace
All packages sent to Emma Engelbert AB must have a valid tracking number.
TRANSPORT DAMAGES
All goods from Emma Engelbert AB are insured against theft and damage while the product is being delivered. Once the product is delivered and the customer has received the package, it is no longer under our insurance. Do not hesitate to contact us if you want to report any damage or lost goods.
Guarantee
All of our jewelry is hand-forged in Stockholm in the highest quality and we deliver completely flawless goods.
In the event that we still missed something in the manufacturing process, our lifetime warranty comes into effect, protecting you against material and manufacturing defects.
Our lifetime service is also at your disposal for annual inspection, checking of the frame and polishing, and repair of any damage.
The annual inspection is always free of charge, other work will only be carried out at an agreed cost to you.
In the unlikely event that the product has an original defect at the time of delivery, Emma ENgelbert AB has the right to offer repair or replacement of the product in the first instance. Repair or new delivery must be made within a reasonable time after the complaint was made. Emma Engelbert AB will arrange return shipping to the customer after the repair/replacement has been carried out. The customer must notify Emma Engelbert AB of the defective product as soon as possible or within a reasonable time after the defect was discovered (complaint).
Emma Engelbert AB does not guarantee that the product images on the website reflect the exact appearance, size or other characteristic features of the products, as, for example, color reproduction may depend on the monitor and settings in your computer.
Emma Engelbert AB does not guarantee that the product images on the website reflect the exact appearance, size or other characteristic features of the products, as, for example, color reproduction may depend on the monitor and settings in your computer.